Terms & Conditions
Please read these Terms & Conditions carefully before using our website or booking our cleaning services.
Services
Acceptance of Terms
Acceptance of Terms
Free Estimates
A valid credit card is required to be kept securely on file before your scheduled service. Unless an alternate form of payment is provided at the time of service, the card on file will be charged for the balance due, along with any applicable fees.
We accept:
Visa
Mastercard
American Express
We do not accept personal checks.
Scheduling & Appointments
Cancellations & Rescheduling
By accessing this website or scheduling services with Willette's Fresh Start Cleanings, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.
Willette's Fresh Start Cleanings provides residential and commercial cleaning services throughout Metro Atlanta and West Georgia. Service availability may vary based on location, scheduling, and availability.
All quotes provided through our website, by phone, or by email are free estimates.
Final pricing may change based on the condition of the property, requested services, square footage, or additional cleaning requested at the time of service.
Appointments are scheduled based on availability. Customers are responsible for providing accurate contact information and notifying us as soon as possible if an appointment needs to be changed.
Arrival times are estimates and may vary by up to 30 minutes due to traffic, weather, or unforeseen delays. We appreciate your understanding and will communicate any significant delays.
Homes with excessive pet hair require additional time and attention.
A $25.00 Pet Hair Fee may be added when excessive pet hair requires additional cleaning beyond the scope of a standard cleaning service.
This fee helps cover the additional labor and time needed to remove excessive pet hair from floors, furniture, stairs, and other surfaces.
We understand that plans can change. If you need to cancel or reschedule your cleaning appointment, we require at least two (2) business days' notice.
Appointments canceled with less than two business days' notice will be subject to a $50.00 cancellation fee.
Customers are responsible for providing safe and timely access to the property at the scheduled appointment time.
If our cleaning team is unable to access the property upon arrival, additional fees or rescheduling may apply.
Safe Working Conditions
To protect both our clients and our team, Willette's Fresh Start Cleanings reserves the right to refuse or discontinue service if a property presents unsafe working conditions, hazardous materials, unsecured aggressive pets, or any situation that could place our employees at risk
Full payment is due at the time of your cleaning.
Payment Policy
All content on this website, including text, logos, graphics, images, and branding, is the property of Willette's Fresh Start Cleanings and may not be copied, reproduced, distributed, or used without prior written permission.
Satisfaction Guarantee
Your satisfaction is important to us.
If you are not completely satisfied with your cleaning service, please contact us within 48 hours of your appointment so we can review your concerns and work toward a reasonable resolution.
Gift Cards
Gift cards purchased through Willette's Fresh Start Cleanings are non-refundable and may only be redeemed for eligible cleaning services unless otherwise stated.
Website Use
Effective Date: July 30, 2026
We may update these Terms & Conditions from time to time. Any revisions will be posted on this page with an updated effective date.
Contact Us
Changes to These Terms
Willette's Fresh Start Cleanings
If you have any questions regarding these Terms & Conditions, please contact us.
Pet Policy
If you have pets in your home, please let us know when scheduling your appointment.
For the safety of both your pets and our cleaning professionals, all pets must be secured or confined prior to our team's arrival.
If you will not be home during your appointment and your pets will remain in the home, please notify us in advance so our cleaning team knows what to expect upon arrival.